Refund policy

Return & Refund Policy
Last updated: June 2026

At CoralPaw, we want you to love what you ordered. If something isn't right, we're here to help.

1. Our Return Window

You have 30 days from the date your order is delivered to request a return.

To be eligible, your item must:

• Be in its original condition — unworn, unused, and undamaged
• Have all original tags still attached
• Be in its original packaging
• Be accompanied by your receipt or proof of purchase

⚠️ Items sent back without prior authorisation will not be accepted or processed.

2. Your Rights Under Australian Consumer Law

In addition to our store policy above, your purchase is protected by the Australian Consumer Law (ACL). Under the ACL, you are entitled to a remedy if a product:

• Has a major fault or defect
• Is not fit for its intended purpose
• Does not match the description provided
• Is not of acceptable quality

These rights cannot be excluded, restricted, or modified by our store policy. If your consumer guarantee rights apply, you may be entitled to a repair, replacement, or full refund, regardless of our standard return window.

For more information, visit the Australian Competition and Consumer Commission (ACCC) or Consumer Affairs.

3. How to Start a Return

Since CoralPaw operates exclusively online and does not have a physical retail location, all returns are handled remotely.

To request a return:

• Email us at support@coralpaw.com
• Include your order number, full name, and reason for return
• Our team will review your request and respond within 2–3 business days

If your return is approved, we will send you a return shipping label (where applicable) and step-by-step instructions on how to send your item back.

📦 Please do not send any item back before receiving confirmation from our team.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged in transit, defective or faulty, or incorrect (wrong item sent), contact us immediately at support@coralpaw.com with photos of the item and packaging. We will prioritise your case and arrange a remedy — repair, replacement, or refund — as quickly as possible.

Under Australian Consumer Law, you are entitled to a remedy in these situations at no cost to you.

5. Non-Returnable Items

The following items are not eligible for change-of-mind returns:

• Perishable goods (food, flowers, plants)
• Custom or personalised items
• Personal care products (beauty items, hygiene goods)
• Hazardous materials, flammable liquids, or gases
• Sale or discounted items
• Gift cards

⚠️ Non-returnable items may still be eligible for a remedy under Australian Consumer Law if they are faulty or not as described. If in doubt, contact us.

6. Exchanges

We do not offer direct exchanges. The fastest way to get a different item is to submit a return request for your current item and, once approved and processed, place a new order for the item you want.

7. Refunds

Once we receive and inspect your returned item, we will notify you by email of the outcome.

If approved, your refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or card provider.

If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at support@coralpaw.com.

ℹ️ Original shipping costs are non-refundable for change-of-mind returns, unless the item is faulty or not as described.

8. Return Shipping Costs

9. Contact Us

For any questions about returns, refunds, or exchanges:

📧 support@coralpaw.com
🌐 coralpaw.com

CoralPaw is a fully online store and does not operate a physical location. All support is provided via email.